Privacy Policy

1. Introduction

Welcome to The Prosperity and Changes Limited ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Request our services
• Subscribe to our newsletter
• Contact us via email or phone
• Participate in consultations or assessments

This information may include:

• Name and surname
• Email address
• Phone number
• Home address
• Date of birth
• Information about your circumstances and support needs

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: Assessing your needs, developing support plans, and delivering social work services
• To communicate with you: Responding to inquiries, scheduling appointments, and providing updates
• To improve our services: Analyzing website usage to enhance user experience
• To comply with legal obligations: Meeting regulatory requirements and protecting our legal rights
• To ensure safety: Where there is a risk of harm to you or others, we may need to share information with relevant authorities

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual necessity: Processing necessary to provide the services you have requested
• Legal obligation: Compliance with social care regulations and safeguarding requirements
• Vital interests: To protect someone's life (e.g., in safeguarding situations)
• Legitimate interests: Improving our services and preventing fraud
• Consent: Where you have given explicit consent for specific processing

5. Data Sharing and Disclosure

As a social work organization, we may need to share your information with:

• Local authorities: Birmingham City Council, social services departments
• Healthcare providers: NHS trusts, GPs, mental health services
• Other professionals: Solicitors, housing providers, education services (with your consent where appropriate)
• Emergency services: Police, ambulance services (in emergency situations)
• Regulatory bodies: Ofsted, Care Quality Commission (when required)

We will always endeavor to inform you when we need to share your information, except where doing so would compromise safety or is prohibited by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Password-protected devices and encrypted storage
• Secure server infrastructure
• Regular staff training on data protection
• Limited access to personal data by authorized personnel only
• Secure disposal of physical records

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain:

• Case records: 7 years after case closure (in line with social care standards)
• Contact form submissions: 2 years
• Financial records: 6 years (for tax purposes)

8. Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data ("right to be forgotten") - subject to legal retention requirements
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us using the information below.

9. Cookies and Tracking Technologies

We use minimal cookies on our website, limited to:

• Essential cookies: Necessary for website functionality
• Analytics cookies: Help us understand how visitors interact with our site (anonymized data only)

You can manage your cookie preferences through your browser settings.

10. Safeguarding

As a social work organization, we have a legal and ethical duty to protect vulnerable individuals. If we receive information suggesting that a child or vulnerable adult is at risk of harm, we may need to share this information with relevant authorities without your consent. This is in accordance with the Children Act 1989, Care Act 2014, and local safeguarding procedures.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF